Airtel Down: Thousands of Users Report Call and Internet Outage Across India
Introduction
India’s leading telecom operator Airtel faced a major service outage on Monday afternoon, leaving thousands of users frustrated. According to reports, the disruption began around 3:30 PM, when subscribers started experiencing problems with both calls and internet services. Downdetector, a popular outage tracking platform, showed over 3,600 reports within hours, confirming the scale of the issue.
Nature of the Outage
As per Downdetector data, about 71% of Airtel users reported problems with calls, while 15% complained about internet connectivity issues. The remaining 14% faced no signal problems on their numbers. For many users, both incoming and outgoing calls were blocked, and mobile internet stopped functioning.
User Complaints Flood Social Media
As the outage stretched on, frustrated customers took to social media platform X (formerly Twitter) to voice their concerns.
One user posted: “Is Airtel Network down in Delhi? Since 1 hour, I am facing calling issue, incoming and outgoing both.”
Another wrote: “@airtelindia services are completely down. Unable to make or receive calls and even messages are not working. This is causing serious inconvenience.”
Several users from different regions complained about facing network blackout, but so far, the exact circles or areas impacted remain unclear.
No Official Statement Yet
At the time of writing, Airtel has not issued an official statement regarding the cause of the outage or the estimated time for restoration. Customers are awaiting clarification from the telecom giant as the downtime is causing disruption in daily communication, online work, and digital payments.
Not the First Time
This is not the first instance of a large-scale telecom outage in India. In the past, major operators including Jio and Airtel have faced similar disruptions due to technical glitches or server failures. With millions relying on Airtel for both personal and professional use, any such downtime creates massive inconvenience.
Impact on Daily Life
For a country heavily dependent on mobile internet for communication, payments, and remote work, such outages highlight the importance of stronger telecom infrastructure. Many users reported being unable to access essential apps like UPI payment services, WhatsApp, and Gmail, further amplifying frustration.
Conclusion
The Airtel outage on August 18, 2025, has once again sparked debate over the reliability of India’s telecom services. With thousands of users impacted, Airtel subscribers are demanding a quick resolution and official explanation. While the company has yet to respond, this incident underlines the critical role telecom networks play in everyday life.
(Developing story – updates awaited from Airtel.)